Booking Terms

These Booking Terms set out the agreement between you (the ‘Client’) and Clear Fire Compliance (‘we’, ‘us’, ‘our’) when you book a fire risk assessment through our website or by direct contact. Please read them carefully before you book. By confirming a booking you agree to these terms.

If anything in these terms is unclear, contact us at office@clearfirecompliance.co.uk before you book and we will explain it.

1. About us

Clear Fire Compliance is an independent fire risk assessment business operating as a sole trader in Hampshire, United Kingdom. We provide fire risk assessments for commercial (non-domestic) premises and houses in multiple occupation (HMOs) across Hampshire and Dorset.

We are fully independent. We do not sell fire alarms, fire extinguishers, remedial works, or any other fire safety products or services. Our only product is the fire risk assessment itself. This is a deliberate choice — it means you can trust that the recommendations in your report are based solely on what the premises actually need.

You can contact us at office@clearfirecompliance.co.uk or on 07448 609 427.

2. The service we provide

We carry out fire risk assessments in accordance with the Regulatory Reform (Fire Safety) Order 2005, the Building Safety Act 2022, and the following professional standards as applicable to the premises type:

• PAS 79-1:2020 — Fire risk assessment for premises other than housing
• BS 9792:2025 — Fire risk assessment for housing, including houses in multiple occupation
• LACORS Housing Fire Safety guidance, where applicable to HMOs

Full details of what each assessment covers, the premises types we accept, and the scope limits are set out on our service pages for Business and HMO premises. Those scope descriptions form part of these terms.

2.1 Non-intrusive inspection

Our assessments are visual and non-intrusive. We do not dismantle fixtures, lift floorboards, open locked electrical panels, or carry out destructive opening-up of the building fabric. Where we identify areas that appear to need intrusive investigation or specialist testing, we will say so in the report and recommend you engage a specialist.

For HMOs and blocks of flats we carry out Type 1 (common parts) and Type 3 (common parts plus a sample of rooms) assessments, both non-destructive. We do not carry out the destructive Type 2 and Type 4 assessments, or assessments of premises requiring a competence beyond our scope; we will refer those to an appropriately equipped assessor.

2.2 Out-of-scope premises

We do not accept bookings for high-risk premises types including (but not limited to): buildings over four storeys, care homes, hospitals, large hotels, premises handling hazardous substances in significant quantities, premises with sleeping risk beyond standard HMO arrangements, or any premises requiring destructive (Type 2 / Type 4) assessment or a higher assessor competence than we hold. If we identify during booking or on arrival that the premises is out of scope, we will cancel the booking and not charge you (subject to paragraph 5.4 below).

3. Booking process

You can enquire and book through our website or by contacting us directly. Our standard flow is:

• You send an enquiry through our website form (or contact us directly with the details we need).
• We review it to confirm the premises is within our scope.
• We confirm the booking and agree a date for the site visit. (We confirm dates personally — the website does not show or hold live calendar slots.)
• We attend the site and carry out the assessment.
• We send you a draft report for your review, usually within 7 working days of the visit.
• Once you confirm the draft is accurate, we issue the finalised, signed, compliance-valid report, along with our invoice.
• You pay the invoice within 7 days of issue.

A binding contract between us is formed when we confirm your booking, not when you submit the enquiry.

4. Payment

4.1 No upfront payment

You do not need to pay anything to book an assessment. We do not ask for card details, deposits, or any form of upfront payment. We do the work first, send the draft for your review, finalise the report, and then issue the invoice.

4.2 Pricing

Our prices are published transparently on the service pages of our website. The price for your booking is the price shown on our website at the time you book, based on the premises type, size, and room count you provide. If the information you give us is materially different from what we find on arrival (for example, a premises turns out to be significantly larger or more complex than described), we may need to agree a revised price with you before carrying out the assessment.

4.3 When payment is due

Payment is due within 7 days of the invoice date. Invoices are sent by email, attached to the email that delivers your finalised report. Payment is by bank transfer to the account details shown on the invoice. We do not accept card payments or cash.

4.4 Withholding the finalised report until payment

You will receive the draft report for your review free of charge. However, the finalised, signed, compliance-valid version of the report will only be issued once the invoice has been settled. Until that point, the draft report should not be relied on as a completed fire risk assessment for legal compliance purposes.

4.5 Late payment

If an invoice remains unpaid more than 7 days after the due date, we reserve the right to charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable. We would much rather resolve a late payment by having a conversation with you — please contact us if there is a problem.

5. Cancellation and rescheduling

5.1 Rescheduling

If you need to reschedule, please let us know as soon as possible. We will do our best to find a new date that works. There is no charge for rescheduling provided you give us at least 48 hours’ notice before the booked visit.

5.2 Cancellation by you — business clients

If you are booking in the course of a business (including limited-company landlords and commercial premises owners), the following cancellation charges apply:

• More than 48 hours’ notice before the booked visit: no charge.
• Less than 24 hours’ notice: we may charge 50% of the agreed assessment fee to cover lost diary time.
• No-show (we attend the site and cannot gain access, or no-one is present at the agreed time): we may charge 100% of the agreed assessment fee, plus reasonable travel costs.

Cancellations between 24 and 48 hours’ notice will be handled at our discretion — we will always try to be reasonable, particularly where the cancellation is for a genuine emergency.

5.3 Cancellation by you — consumer clients

If you are booking as a consumer (for example, as an individual HMO landlord not acting through a limited company), you have a statutory right to cancel the contract within 14 days of the date we confirm your booking, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You do not need to give a reason.

To exercise this right, simply email us at office@clearfirecompliance.co.uk before the 14 days are up. If you have already paid anything (which is unusual under our workflow, since we do not take upfront payment), we will refund it in full within 14 days of receiving your cancellation notice.

5.4 Starting work before the 14-day period ends

Most of our clients want their assessment carried out promptly — often within a few days of booking. By confirming a booking for a date that falls within the 14-day cancellation period, you are expressly requesting that we start work during that period.

If you then cancel after we have attended the site but before the 14-day period ends, you must pay us a reasonable amount for the work we have already done. In practice this means we will charge you for the site visit and any draft reporting work completed up to the point of cancellation, pro-rated against the agreed price. If you cancel before we have attended the site, nothing is payable.

If you would rather not have us start work until the 14-day cancellation period has expired, tell us when you book and we will schedule the visit accordingly.

5.5 Cancellation by us

We may need to cancel a booking in limited circumstances — for example, illness, bad weather affecting safe site access, identification that the premises is outside our scope, or a reasonable concern for assessor safety on arrival. If we cancel, we will give you as much notice as possible and either reschedule at no charge or refund anything you have already paid. We are not liable for any other losses you may suffer as a result of a cancellation by us.

6. Your obligations as the Client

To allow us to carry out the assessment properly, you agree to:

• Provide accurate information about the premises when you book, including type, size, layout, and use
• Give us (or arrange for someone to give us) safe access to all relevant parts of the premises at the agreed time
• Tell us in advance about any known hazards on site (for example, asbestos, live electrical issues, unstable flooring, aggressive dogs) so we can plan the visit safely
• Provide any fire safety documentation you already hold (previous assessments, fire alarm certificates, emergency lighting test records) that we reasonably ask to see
• Answer our questions about how the premises is used and who uses it, to the extent necessary for the assessment
• Tell us promptly if anything materially changes between booking and the visit

If you do not meet these obligations and the assessment cannot be completed as a result, we may need to reschedule at your cost or, in serious cases, cancel the booking and charge you a fair proportion of the fee for the time we have already spent.

7. Your fire risk assessment report

7.1 What you receive

On completion of the assessment you will receive a written fire risk assessment report produced in accordance with the applicable standard (PAS 79-1:2020 for commercial premises, or BS 9792:2025 for HMOs). The report will include a description of the premises, the findings of the assessment, an evaluation of the fire risk, and any recommended actions.

7.2 Who the report is for

The report is produced for you as the ‘Responsible Person’ under the Regulatory Reform (Fire Safety) Order 2005 (or for your equivalent legal role as landlord or managing agent, in the case of HMOs). It is prepared based on the premises as we observed it on the day of the visit, and is valid on that basis.

7.3 Limitations

A fire risk assessment is a snapshot of the premises on the day it is carried out. It does not guarantee that a fire will not occur, that you will pass any future inspection, or that the premises will remain compliant indefinitely. You are responsible for keeping the assessment under review and for carrying out the actions it recommends. We recommend the assessment is reviewed at least annually, and sooner if anything significant changes about the premises.

The report does not cover matters outside the scope of a fire risk assessment — for example, general health and safety, asbestos management, electrical installation condition, gas safety, or building regulations compliance. Where we see something outside our scope that concerns us, we may mention it in the report and recommend you engage a specialist, but we cannot advise on it ourselves.

7.4 Use of the report

Once issued, the finalised report is yours to use for its intended purpose: demonstrating compliance to enforcement bodies, insurers, licensing authorities, and other legitimate recipients. We retain the copyright in the report but grant you a licence to use and share it for these purposes. You may not republish the report commercially or present it as the work of anyone other than Clear Fire Compliance.

8. Our liability to you

We will carry out our work with reasonable care and skill, to the standard expected of a competent fire risk assessor. Nothing in these terms limits or excludes our liability where it would be unlawful to do so, and in particular nothing limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot lawfully be limited or excluded under English law

8.1 Liability cap

Subject to the exclusions above, our total liability to you arising out of or in connection with an assessment — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited to £2,000,000 (two million pounds sterling) per claim or series of related claims.

We maintain professional indemnity insurance to support this commitment. Details of our cover are available on request.

8.2 Excluded losses

We will not be liable for indirect or consequential losses, loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or losses arising from the acts or omissions of third parties (including contractors you engage to carry out recommended works).

8.3 Your statutory rights

If you are a consumer, these terms do not affect your statutory rights under the Consumer Rights Act 2015. If anything in these terms is inconsistent with those rights, your statutory rights prevail.

9. Complaints

If you are unhappy with any aspect of the service, please tell us as soon as possible. Contact us at office@clearfirecompliance.co.uk with a description of the problem and we will respond within 5 working days. We take complaints seriously and will do our best to put things right.

If we cannot resolve a complaint between us, you may be entitled to refer the matter to an alternative dispute resolution (ADR) scheme, or to take legal action in the courts of England and Wales.

10. Data protection

How we collect, use and protect personal information in connection with a booking is set out in our Privacy Policy. By confirming a booking you acknowledge that you have read the Privacy Policy.

11. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer you may also bring proceedings in the courts of the part of the United Kingdom in which you are resident.

12. General

• Entire agreement. These terms, together with the scope descriptions on our service pages and our Privacy Policy, form the entire agreement between us for a booking.
• Severability. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• No waiver. A failure by either of us to enforce a right under these terms is not a waiver of that right.
• Changes. We may update these terms from time to time. The version that applies to your booking is the version published on the website at the date we confirm your booking.

These Booking Terms were prepared in plain English and are designed to comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Unfair Contract Terms Act 1977.